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Current Location:
Home > Customer Guide |
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Guide |
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Membership Subscription |
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Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members. Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events. |
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Order Placement |
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Order is processed as below :
*Single item order Step 1: Search for products, select options and click on the “Buy now” button. Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. Step 3: Proceed with payment and complete the order procedure.
*Multiple item order Step 1: Search for products, select options and click on the “Add to cart” button. Step 2: Proceed with shopping and add other products to your shopping cart. Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information) Step 4: Proceed with payment and complete the order procedure. *Please provide precise order information and shipping address for faster and precise shipping.
In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.
Track order Sign into the shopping mall website and click on “Track order” link in order to view your order history.| *Click on the order number for detailed order information and shipping status.
Shopping cart Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart |
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Payment |
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1. Payment via PayPal account : PayPal verified account is required.
Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise. |
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Shipment |
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Shipping Policy : 1) We do combined shipping. 2-1) Standard International Flat shipping. Region available : worldwide Tracking Number : not available. But, (for hight price item or by customer request), we register tracking number. Delivery time : 1-2 days preparation, 7-50 days to reach each customer. (1) 7days - 9days : Japan, China, Taiwan, Hongkong, Macao (2) 8days - 15days : Bangladesh, Brunel, Myanmar, Cambodia, East Timor, Indonesia, Laos, Malauysia, Philipnes, Singapore, Thailand, Vietnam, Mongolia (3) 12days - 25days : United State, Canada, Belgium, Denmark, United Kingdom, Greece, Italy, Luxembourg, Netherlands, Norway, Portygal, Spain, Switzerland, Sweden, Austria Rumania, Poland, Hungary, Czech Bahrain, Iran, Iraq, Israel, Jordan, Turkey, Kuwait, Saudi Arabia, Qatar, Syria Austraila, New Zealand, Papua, New Guinea, Guam, Saipan Afganistan, India, Nepal, Pakistan, Sri Lanka (4) Russia : In case of Soviet Russia (Cities outside Moscow, Ukraine, Kazakhstan, Latvia, Lithuania, Moldova,Belarus, Estonia, Azerbaijan, etc), Parcel routes via Russia. First it takes around 20~30days to Russia. And then , it will take around 14~20days from Russia to where you live additionally . there is no direct[nonstop]flight to your destination, so it may take longer then normal case. Please be understood for this special situation. (5) 25days - 50days : Mexico, Panama, Argentina, Brazil, Uruguay, Peru Cuba, Tahiti, Dominica Fiji, Kiribati, Solomon Islands, Samoa Egypt, Kenya, Libya 2-2) Expedited Int'l flat shipping for faster and safer delivery. Region available : worldwide Tracking Number : available. Delivery time : 1-2 days preparation, 3-7 days to reach (Italy does not have EMS service from Korea(south)). Price : about 25 USD ( for add-items , about 5 USD for each) 3) We cannot ship on weekend and holidays. 4) Seller estimation : When estimating seller, please understand about uncontrolable reason out of seller's effort in delivery process. (The seller's uncontrolable areas are courior-company-delay /int'l-custom-clear-delay/your-payment-delay/ even your country's delivery system may cause delay) 5) If you do not receive your item in time, please contact us first. we will check and solve it soon.
Important : Products are to be shipped after the payment is made. Please note that shipping may take longer depending on the products of the order. |
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Exchange/Refund |
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Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order. Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy. Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).
Eligible for exchanges and refunds On condition that the package(Labels, tags) of the products are intact. - Sold out products - Mis-delivered products - Defective products - In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)
Ineligible for returns and exchanges - Products with customer-induced damages - Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale - (Please contact us for 1:1 Email customer service for details)
Exchange/refund procedure For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A;” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number. In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects. |
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Store credits occurring from orders are to be available in 20 days from the date of receipt. For these 20 days the store credits are classified as Pending. Pending store credits are credits from incomplete orders in case there are order cancellations or returns. Valid store credits(total credits - used credits - pending credits) are eligible for immediate use.
Condition of credit use The customer may pay by store credit when the store credit balance within the account is 0.00 credits or more. The maximum credit the customer can use per purchase is of the total purchase amount.
Condition of credit lapse Store credits that occurred from cancelled or returned order are to lapse. In case of account closing, the store credits within the account are to lapse. Store credits are to lapse in case that no credits occurred for three years or longer.
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